Shipping & Returns

DELIVERY OPTIONS

If you are located within our delivery area, your order will be delivered for a flat rate, no matter where you are in Melbourne. There is no minimum order required so you have the flexibility to order as much or as little as you like for a nominal delivery fee. You can also place an order with family, friends or colleagues and then you only pay a single fee for multiple people for delivery to your address.

Alternatively, you can place your order online and arrange to collect your pre-packed order from our shop before 06:00pm on the same day.

You can select the option that suits you best during the checkout process.

NOTE: If you are outside our current delivery area, it does not mean we won't deliver there in the future, but you should contact us so we can look at options and provide a quote before you proceed.

Delivery Times
Orders received Monday through Thursday before 02:00pm can be delivered the next business day OR if you prefer, can be picked up at the store by 06:00pm. Please note that only pick-up orders can be arranged on Friday. Delivery orders placed on Friday, Saturday or Sunday will be processed on the following business day (generally a Monday unless a public holiday coincides).

Receipt of Orders

You should try to be available at your nominated delivery address on the day the order will be sent to you. However, all orders are delivered in a refrigerated truck not warmer than 8 degrees C, and we can leave orders in an esky provided for you. No responsibility is taken for goods left in an esky however. See next point.

It is your responsibility to ensure that you (or a nominated person) are going to be able to sign for the delivery. You can provide us with special instructions using the "Add Comments to Your Order" section during checkout such as "Leave at Reception" or "Front Doorstep is OK if I am not home" for example. Due to the nature of our products, we cannot take responsibility for the safety of your order or replace it should you not be available to sign for it.

Cancellations

You must advise us of cancellations by 05.00 pm the day prior to delivery. A cancellation fee will be payable.

Concerns
If for any reason you have a concern with your order, please contact us within 1 hour of receipt.
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